Smart help desk, smarter results: lessons from industry leaders The numbers tell the story: a healthcare provider reaching 90% first-call resolution, an energy company managing 14 billion barrels of oil safely, and a global airline supporting 2,300 daily flights. These industry leaders share one common thread – they reimagined what IT support could do. Through…
Flowing through Amazonia The Kaspersky Digital Footprint Intelligence team has prepared a report that highlights the most severe and prominent dark web threats commonly faced by organizations in Brazil. Brazil was not chosen by chance — with the largest and developing economy in Latin America, vast of resources and variety of businesses, it has been…
Modernizing Storage in the AI Era The future of many organizations will be driven by insights unearthed by AI, and IT organizations need to deploy data and storage infrastructure capable of unlocking these insights. IT orgs also need to do this across their entire environment securely and with consistent operations. Therefore, they will require comprehensive…
