Smart help desk, smarter results: lessons from industry leaders The numbers tell the story: a healthcare provider reaching 90% first-call resolution, an energy company managing 14 billion barrels of oil safely, and a global airline supporting 2,300 daily flights. These industry leaders share one common thread – they reimagined what IT support could do. Through…
Ciberresiliencia industrial: ocho pasos para proteger su empresa Si la complejidad y la automatización ocupan un lugar destacado en su organización, es probable que su superficie de ataque sea amplia y ofrezca múltiples puntos de entrada para actores malintencionados. Nuestros expertos en ciberseguridad industrial supervisan los sistemas de control industrial (ICS) en todo el mundo,…
EMA – AI-Boosted Observability Generative AI revolutionizes observability in cloud-native environments by predicting issues before they occur, enhancing uptime and service quality. By automating tasks like script generation and testing, AI minimizes the expertise needed, enabling junior analysts and freeing senior engineers for strategic work. This report elaborates on why it’s so important to implement…
