Smart help desk, smarter results: lessons from industry leaders The numbers tell the story: a healthcare provider reaching 90% first-call resolution, an energy company managing 14 billion barrels of oil safely, and a global airline supporting 2,300 daily flights. These industry leaders share one common thread – they reimagined what IT support could do. Through…
Subscribe rather than buy device life cycle management Understanding the true costs of device life cycle management is crucial for organizations looking to optimize their IT spending. At its core, device subscription services (DSS) combine hardware, software, life cycle services and financing into one all-encompassing solution. While many vendors offer DSS solutions, Unisys goes beyond…
Impératif des enseignes : s’imposer dans un monde de choix illimités 17e étude de Zebra sur le comportement des consommateurs Découvrez les tendances qui métamorphosent la façon dont les enseignes abordent la transformation de l’expérience d’achat afin de réduire les frictions, d’améliorer la personnalisation et de permettre aux collaborateurs de prospérer, tout en augmentant la…
