Build, Buy, Borrow, or Bot: A white paper on workforce agility and closing the skills gap Traditional talent models are breaking down. You are facing rapid transformation, unpredictable market demands, and a workforce that’s evolving faster than your org charts can keep up. This guide offers a clear, executive-level framework to help senior leaders like…
ThreatLabz-Report: Phishing 2024Phishing-Angriffe haben im letzten Jahr um 58 % zugenommen. Mithilfe raffinierter Tools wie Phishing-as-a-Service-Kits und generativer künstlicher Intelligenz gelingt es Phishing-Angreifern, Betrugsversuche in beispielloser Geschwindigkeit und Größenordnung durchzuführen. Was können Unternehmen tun, um neuartigen Phishing-Bedrohungen heute und in Zukunft einen Schritt voraus zu bleiben? Um diese Frage zu beantworten, analysierte das Team von…
Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations’ biggest customer service challenges: meeting increased Ddemand, reducing costs, improving…
