Trends in AI for CRM

Trends in AI for CRM Each year, Salesforce conducts studies to help professionals across roles, industries, and geographies understand the trends most relevant to them. This special report aggregates data from multiple double-anonymous Salesforce surveys conducted between February 2023 and April 2024. These surveys generated thousands of responses from business decision-makers, technical decision-makers, and the…

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Making Hybrid Cloud Work For Midmarket Organizations

Making Hybrid Cloud Work For Midmarket Organizations In April 2024, Dell Technologies commissioned Forrester Consulting to evaluate the state of hybrid cloud for midmarket organizations (i.e., those with 250 to 4,999 employees) and understand their key features, challenges, and benefits for improving their hybrid cloud strategy. This study looks at what challenges midmarket decisionmakers face…

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